Privacy Policy
This document provides a complete overview of how your personal information is collected, stored, and kept secure on the 999 baji platform.
Table of Contents
1 Introduction
999 baji ("we", "our", "platform") takes the privacy of its users seriously. This privacy policy applies to everyone who uses 999 baji's website, account, or services. This document explains what types of personal information we collect, how it is used, and what steps we take to protect your data.
By registering on the 999 baji platform or continuing to use its services, you are considered to have agreed to the terms of this privacy policy. For full details of our overall service terms, please read the Terms and Conditions page, which covers account management, bonus eligibility, and responsible use guidelines.
This policy has been drawn up in accordance with applicable data protection regulations in Bangladesh and international best practices.
2 Information We Collect
999 baji may collect information in the following categories:
2.1 Identity Information
- Full name and date of birth
- National ID (NID) or passport number (for identity verification)
- Email address and mobile number
- Residential address
2.2 Financial Transaction Information
- bKash, Nagad, or Rocket account number (for transaction processing only)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.3 Technical Information
- IP address and browser information
- Device type and operating system
- Time spent on the site and navigation patterns
- Cookies and similar tracking data
2.4 Gaming Activity Information
- Betting and gaming history
- Preferred games or categories
- Slots and live casino participation data
- VIP level and points earning records
3 How We Collect Information
Information is collected on 999 baji in the following ways:
- Direct Registration: Information you provide when creating an account.
- Transaction Processing: Information automatically recorded during deposits or withdrawals.
- Platform Use: Activity logs generated while playing games or placing bets.
- Customer Service Channels: Information provided when contacting us via live chat or email.
- Automated Technology: Information collected through cookies, web beacons, and similar methods.
- Identity Verification Services: Through third-party verification agencies as part of the KYC process.
4 Purpose of Using Information
Collected information is used only for the following legitimate purposes:
4.1 Account Management and Security
Information is used to create and verify your account, prevent unauthorised access, and confirm your identity. 999 baji keeps all account activity secure through SSL encryption.
4.2 Processing Financial Transactions
The necessary information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Financial information is not shared with any third party without cause.
4.3 Service Improvement
Information is used to analyse gaming activity to improve the user experience, add new games or categories, and identify technical issues.
4.4 Legal Compliance
Information is used to comply with applicable laws, regulations, and Anti-Money Laundering (AML) guidelines. Providing information to authorities in such cases is part of our legal obligations.
4.5 Communication and Customer Service
Your contact information is used to respond to your questions or complaints, send important account-related notifications, and inform you of service updates.
999 baji does not transfer your information to any third party for the purpose of selling or renting it.
5 Disclosure of Information and Third Parties
Your information may be shared with third parties in the following limited circumstances:
5.1 Service Partners
Trusted partner organisations for payment processing, identity verification (KYC), technology infrastructure, and customer support handle information only within the scope of their designated tasks. All such partners operate under strict confidentiality agreements.
5.2 Game Providers
Game developers and live casino studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe use the minimum information necessary to operate their games.
5.3 Legal Reasons
If we are legally required to disclose information as part of a court order, government investigation, or legal process, action will be taken in accordance with applicable regulations.
5.4 Fraud Prevention
Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities.
6 Cookies Policy
Cookies and similar tracking technologies are used on the 999 baji website. Cookies are small text files stored in your browser that help improve the functionality of the site.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your language preference and other settings.
- Analytics Cookies: Collect site usage statistics to help improve the service.
- Marketing Cookies: Used to display relevant promotions and offers (subject to user consent).
You can control or disable cookies through your browser settings, though this may limit some platform functionality.
7 Data Storage and Security
999 baji follows industry-standard security measures to keep your information safe:
- SSL/TLS Encryption: All data is encrypted during transmission.
- Secure Servers: Firewalls and access controls are used for data storage.
- Two-Step Verification (OTP): An additional security layer for account access.
- Regular Security Reviews: Regular audits are conducted to identify and address vulnerabilities.
- Staff Training: Staff involved in data handling are trained on privacy.
Your information is retained for the duration of your active account and for any period required by legal obligations. When the data is no longer needed, it is deleted by secure methods.
In the event of a security breach, we will notify affected users in a timely manner in accordance with applicable regulations.
8 Your Rights
As a registered user of 999 baji, you have the following rights:
8.1 Right to Access
You may request to know what information has been collected about you.
8.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted, though we are responsible for retaining information required to meet legal obligations.
8.4 Right to Object to Processing
You may object to your information being used for marketing purposes. Action will be taken as soon as possible after your request is received.
8.5 Right to Data Portability
You may request a copy of your information in a commonly used format.
To exercise any right or make a data-related enquiry, please contact our customer support team. You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions.
9 Protection of Minors
999 baji strictly prohibits all casino and betting activities for persons under the age of 21. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified during the registration process, and if an account holder is confirmed to be a minor, their account and associated information will be deleted immediately. Our detailed responsible gaming guidelines can be found on the Responsible Gaming page, which provides advice on keeping yourself and your family safe.
10 Changes to This Policy
999 baji reserves the right to update this privacy policy from time to time in response to business needs, legal changes, or technological developments.
Registered users will be notified of significant changes by email or via an in-platform notification. Continued use of the platform after any changes will be considered acceptance of the revised policy.
The date of each revision will be noted at the top of this page as "Last Updated". Previous versions are kept on file and can be provided upon request.
11 Contact
If you have any questions, comments, or requests regarding this privacy policy, please contact the 999 baji customer support team:
- Email: [email protected]
- Live Chat: Chat directly from any page on the website (available 24/7)
- Language: Support is available in both Bengali and English
Our support team is available 24 hours a day, seven days a week. To learn more about us, visit the About Us page, which contains full details of 999 baji's mission and operations.